Privacy Policy
Last Revised: April 3, 2025
Your Privacy Matters
At Aurelia Health, protecting your private information—especially your health information—is a top priority. This Privacy Policy describes how we collect, use, and protect your Protected Health Information (PHI) and other personal data when you interact with our services through www.aureliahealth.com.
We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA), which governs how your health information is used and disclosed.
1. How We Use and Protect Your Health Information (PHI)
Aurelia Health collects and stores certain health-related information (PHI) to deliver our clinical and wellness services. This includes, but is not limited to:
Medical history and lab results
Treatment plans
Appointment history and notes
Communications between you and your provider
We use your PHI to:
Provide medical and wellness services
Coordinate your care across Aurelia’s healthcare team
Communicate with you about your care, test results, or appointments
Maintain accurate medical records
Fulfill legal or regulatory requirements
We do not sell or share your PHI for marketing or commercial purposes without your written authorization. All PHI is stored securely using industry-standard encryption and cybersecurity measures.
2. Your Rights Regarding Your Health Information
As a patient of Aurelia Health, you have rights under HIPAA concerning your Protected Health Information:
Right to Access – You can request copies of your medical records.
Right to Amend – You may request changes to your health information if you believe there is an error.
Right to an Accounting of Disclosures – You can ask who has accessed your PHI and why.
Right to Request Restrictions – You may request limits on how we use or share your PHI.
Right to Confidential Communications – You can request that we contact you at a specific location or in a specific way (e.g., only by email).
Right to File a Complaint – If you believe your rights have been violated, you can file a complaint with our Privacy Official or with the U.S. Department of Health and Human Services.
To exercise any of these rights, please contact us using the information provided below.
3. Who to Contact About Privacy Questions or Concerns
If you have questions about our privacy practices, want to exercise your HIPAA rights, or believe your information has been misused, please contact our designated Privacy Official:
Privacy Official
Emily Sadri
Email: info@aureliahealth.com
Phone: 216-223-8371
Mailing Address: 20046 Walker Rd suite 14, Shaker Heights, OH 44122
We take privacy complaints seriously and will respond promptly.
4. Additional Information We Collect
When you interact with our website, we may also collect non-medical personal data, such as:
Name and email (if provided through a form)
IP address and browser type
Site usage behavior (through cookies or analytics tools)
This information helps us improve your digital experience. It is kept separate from your PHI and is not used to make decisions about your medical care.
5. SMS Text Messaging Policy
We respect your privacy and will never share or sell your mobile number. SMS communications are used solely for providing promotional offers, important alerts, and relevant updates about our products, services, and events.
Message frequency varies but typically does not exceed 4 messages per month. Message and data rates may apply.
You may opt out of receiving SMS communications at any time by replying STOP to unsubscribe.
6. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or services. When we do, we’ll update the “Revised Date” at the top of this page. We encourage you to review this page regularly.
Thank you for trusting Aurelia Health. We’re honored to support you on your health journey, and we are fully committed to protecting your privacy every step of the way.